Where do you ship?
We ship everywhere in the US, UK ,Australia ,Canada and in all countries inside the European Union. We serve over 50 countries through USPS and EMS Worldwide Express.
How much do you charge for shipping?
15 usd per item !
Do I have to pay for Taxes and Customs Duties?
jordanshoponline.com pays for you in advance almost all customs duties for many destinations in the world. (for example US, UK And Canada) In some cases, depending on the destination and on the items purchased, taxes and duties may be charged to recipient. For additional info feel free to ask our Customer Service.
SHIPPING TIME
Do you overnight an order?
Unfortunately we cannot overnight the items because we have a special agreement with our delivery companies.
How long does it take for delivery?
USA,UK ,Canada:5-10days.international:usually 14days!
Customers Requesting Shipment to: Italy, Netherlands, and countries outside of Asia, North America, and Western Europe must contact us for extra information before ordering.
Customers are responsible for providing a full valid address, including apartment number if applicable . All packages must be signed for. If no one is home, your local post office will hold your package for only a few days. If you DO NOT claim your package in a timely matter, your package will be returned to sender.jordanshoponline.com is not responsible for packages not claimed and returned to us. We provide Tracking/Confirmation numbers for that reason .
What if I don't get my order in more than 15 days?
Then, it may mean that there will be a delay with your order. Either we may not have your item in stock or there may be a problem with the information provided by you. In that case, please reach our customer service and check your order with one of our reps.
HANDLING and TRACKING
I have my tracking number, Where i can track my Order?
United States : http://www.usps.com
United Kingdom: http://www.parcelforce.com/
Canada : http://www.canadapost.ca
Why doesn't my tracking number work?
All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet.